What changes have you made for COVID-19?
To ensure safety for everyone, proper hand washing procedures are followed before dyeing yarn and packaging orders.
In terms of local pickup, all orders that are being picked up from my residence are being done by contactless pickup only.
Do you offer local pickup?
Yes, there is a pickup option available at checkout. No coupon code is required. Simply select this option at checkout and when your order is ready to be picked up, you will receive an email notification with pickup hours and my address. I am located in the west end of Edmonton (Secord area).
I kindly request that all local pickup orders are picked up within one week of ordering, unless a special arrangement has been made between us.
Will you custom dye your yarn?
Yes, however I only take custom requests for my regular colourways. One of a kind colourways cannot be custom ordered.
I will not dye custom colours or colour match.
Turnaround times vary.
Please send me an email at email@example.com if you would like to discuss a custom dye order.
What currency is your yarn priced in?
All prices shown are in Canadian Dollars.
How is my order shipped? What are my shipping options? How much does shipping cost?
All orders are shipped via Canada Post using the shipping method selected at checkout. I offer flat rate shipping in Canada and the United States. There are trackable and untracked options available. In Canada, if your order contains more than two full size skeins, you will only see a trackable option at checkout.
For orders within Canada, untracked shipping is a $5 flat rate and tracked shipping is a $15 flat rate. If you order over $150 in Canada, you can have your order shipped free - look for this option at checkout.
For orders shipped to the United States, untracked shipping is a $12 flat rate and tracked shipping is a $17 flat rate.
For international orders, please note: "Small Packet" shipping does not include tracking for your order and can take several weeks to arrive to some destinations. I can provide verification that your order was shipped and accepted by Canada Post but I cannot be responsible for shipment after they are received by Canada Post. If you need to be able to track your order, please select Expedited Parcel, Tracked Packet or Xpresspost. Thanks for your understanding.
Do you offer tracking on vacuum sealed orders?
No, this is not a service that is offered by Canada Post.
Do you sell your yarn to brick and mortar stores?
Yes, please check out the Wholesale section of the website or send me an email to firstname.lastname@example.org for more information.
For a list of local yarn shops that carry my yarn, check out the Retailers section.